Shipping policy

Shipping Policy

Thank you for shopping at VoltAethra. We are committed to delivering your Keyboards, Controllers, and Headphones in a timely and secure manner. Please review our shipping terms below.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This service is available for all orders placed on our website. We do not provide expedited, express, or free shipping options at this time.

Shipping Costs

Shipping fees are calculated based on the total weight and dimensions of your order, as well as the destination address. The exact cost will be displayed at checkout before you complete your purchase. Please note that no free shipping promotions are currently offered.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive an email confirmation once your order has been shipped.

Delivery Time

Standard Shipping delivery times vary by location. Typical delivery windows are as follows:

  • Domestic orders: 5–10 business days
  • International orders: 10–20 business days

Please note that these are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or carrier issues.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through the carrier’s website.

Shipping Restrictions

We currently ship to most countries worldwide. However, some remote areas or regions may not be eligible for Standard Shipping. If your address is not serviceable, we will notify you via email and provide a full refund for the order.

Lost or Damaged Items

If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

Contact Us

For any questions regarding your shipment, please email us at [email protected]. Our team will respond within 24–48 hours.